Merchant Applications, Simplified
Capture new merchant applications digitally — no paper, no back-and-forth. Choose between a conversational AI-guided onboarding flow or a traditional step-by-step form. Either way, every required detail is collected, validated, and routed for approval in one place.
- AI-guided onboarding: conversational interface with smart field suggestions
- Traditional form with 6-step workflow and progress tracking
- Pricing type, MCC, PCI compliance, and funding details captured upfront
- Automatically creates a merchant profile upon approval
Statements Generated in Real Time
No more waiting until month-end. Fee Insider generates live merchant statements from our data feed — daily or monthly — so merchants always have up-to-date visibility into their fees and activity.
- Pulls live data automatically — no manual uploads needed
- Supports both daily and monthly statement frequencies
- Itemized breakdown: transaction fees, debit network fees, account fees
- Merchants access their own statements 24/7 via self-service portal
A Complete Statement History, Always Accessible
Every merchant statement — past and present — stored securely and accessible on demand. No more digging through email threads or shared drives to find a processing statement from six months ago.
- Full historical archive organized by merchant and period
- PDF download available for any statement, any time
- Fee summaries by card type, batch, and day
- Searchable by merchant, date range, or statement ID
Know Exactly What Every Agent Earns
Track every ISO and agent in your portfolio with real-time residual calculations, Schedule A mappings, and commission reporting. Turn a week of spreadsheet work into an instant report.
- Residuals calculated automatically from live settlement data
- Schedule A configurations map income and expense rates per ISO
- Agent profiles with contact info, sales codes, and history
- Export-ready reports for commission distribution
Stop Losing Money to Hidden Downgrades
On average, 8% of card transactions downgrade to a higher interchange tier — and most processors never flag it. Fee Insider surfaces every downgraded transaction with the reason code, dollar impact, and exactly what to fix.
- Every downgraded transaction identified automatically
- Reason codes explained in plain English — no lookup needed
- Dollar impact calculated per transaction and per merchant
- Merchants see their own downgrades and can act on recommendations
Unlock Lower Rates on Corporate Cards
Business and corporate cards cost more by default — but not when merchants submit Level 2 and Level 3 enhanced data. Fee Insider identifies every eligible transaction and tells merchants exactly what data to collect.
- Identifies all corporate, purchasing, and business card transactions
- Flags Level 2 and Level 3 eligibility per transaction
- Specific data recommendations: PO numbers, tax IDs, line-item detail
- Up to ~90 basis points in savings on eligible card volume
Every Chargeback. Tracked and Managed.
Chargebacks are time-sensitive — miss the window and you lose automatically. Fee Insider gives processors and merchants full visibility into every dispute, its status, reason code, and response deadline.
- Full chargeback log with reason codes, amounts, and card details
- Status tracking: pending, under review, won, lost, accepted
- Response due dates tracked so nothing falls through the cracks
- Merchant-facing portal lets merchants see and respond directly
Connect the Tools You Already Use
Fee Insider doesn't replace your existing stack — it empowers it. With guided integration setup for the most common platforms in payments, you can sync your data, automate your workflows, and keep every system in harmony. And when you need help, we're right there with you.
- Step-by-step integration guides built directly into the platform
- MX Technologies, Clover POS, Salesforce, QuickBooks, Sage Intacct, NetSuite, Elavon, Zapier & Acumatica
- Exportable PDF setup guides for each integration — share with your IT team
- Our team assists with configuration so your go-live is seamless
Your CRM and Your Processor — Finally in Sync
The Salesforce integration creates a two-way sync between your CRM and Fee Insider — keeping merchant records, contacts, and pipeline opportunities perfectly aligned. Sales teams get processing performance data inside Salesforce, and Fee Insider stays enriched with your CRM relationships automatically.
- Two-way merchant data sync — no duplicate entry, no missed updates
- Opportunity and pipeline tracking tied directly to MID performance
- 7-step guided setup with clear instructions at every stage
- Bidirectional or one-way sync — you choose the direction and triggers
Adjustments — Tracked, Mapped, and Explained
Adjustments show up on merchant statements and no one knows why. Fee Insider ties every adjustment back to its Schedule A type, funded date, and merchant — so you can stop fielding calls about 'mystery charges.'
- Every adjustment linked to a merchant, site, and Schedule A type
- Funded date and amount captured automatically from your data feed
- Processor team can review and categorize adjustments in bulk
- Merchants see a clear explanation — not a confusing line item